Can you picture yourself needing to ship in a $3,499 device because you can’t remember the passcode you designated to unlock it? If users of the Apple Vision Pro lose their device’s passcode, they might have to do just that. Bloomberg reports that the business has been informing customers that visiting an Apple Store or mailing their mixed reality headset to AppleCare customer assistance are the only ways to reset their codes. After then, Apple will reset the codes, enabling users to use their device once more.
According to Bloomberg, a user’s device will be disabled and they will have to wait a certain amount of time before they can try again if they enter an erroneous code too frequently. If they are still unable to remember it after that waiting period, they will need to contact Apple to reset their code, which would remove all of the content from their headset.
It’s worth noting that some users on the Apple discussion forum still got locked out even though they entered the correct passcode — it’s unclear if it’s a bug affecting some units — so the issue could happen to anyone. Based on some other posts, Apple’s Genius Bar personnel use an accessory called the Developer Strap that the company is selling to developers for $299 to connect the headset to iPads or laptops to be able to reset it. In at least one instance, Apple Geniuses reportedly failed to reset the user’s headset and had to replace it altogether.
The process to change the headset’s passcode could still change in the future — the recently released Vision Pro, after all, is the first iteration of a brand new product category. For the sake of those who’ve already purchased one, we hope it’s introduced through a software update instead of as an improvement in the next version.
