An increasing number of businesses are opting to use chatbots driven by artificial intelligence to handle routine customer support queries. The business has disclosed the Gemini-powered chatbots its partners are developing at the ongoing Google Cloud Next conference in Las Vegas, some of which you may end up engaging with. For example, Best Buy has developed virtual assistants that can help you rearrange order delivery and handle product difficulties using Google’s technology. Although Mercedes Benz is utilizing Gemini to enhance its own intelligent sales assistant, IHG Hotels & Resorts is developing another that will aid you in organizing a trip through its mobile app.
An agent from the security business ADT is being developed to assist with the setup of your home security system. Additionally, as a radiologist, you might find yourself utilizing Bayer’s Gemini-powered apps to help with diagnosis. Other partners, like Cintas, Discover, and Verizon, are utilizing generative AI capabilities in various ways to assist their customer care representatives locate information more quickly and simply. In the meanwhile, these partners are leveraging Gemini to develop experiences that aren’t entirely customer-facing.
Google has launched the Vertex AI Agency Builder, as well, which it says will help developers “easily build and deploy enterprise-ready gen AI experiences” like OpenAI’s GPTs and Microsoft’s Copilot Studio. The Builder will provide developers with a set of tools they can use for their projects, including a no-code console that can understand natural language and build AI agents based on Gemini in minutes. Vertex AI has more advanced tools for more complex projects, of course, but their common goal is to simplify the creation and maintenance of personalized AI chatbots and experiences.
At the same event, Google also announced its new AI-powered video generator for Workspace, as well as its first ARM-based CPU specifically made for data centers. By launching the latter, it’s taking on Amazon, which has been using its Graviton processor to power its cloud network over the past few years.
